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Help & FAQ

CONTACT

If you have any questions or concerns, please reach out to help@rastellis.com or give us a call at 240-541-5796.

FREQUENTLY ASKED QUESTIONS (AND ANSWERS)

What are the best methods for thawing my products?

For the best results, we recommend thawing in the refrigerator prior to cooking. You can thaw meats and poultry in their packaging, but should remove seafood from its packaging when defrosting. For quick thawing, place vacuum sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products because it will lose more natural juices; resulting in a final product that may be drier and less tender. Thaw foods in the microwave only if they will be cooked immediately.

Can I use a business address or PO box for my delivery address?

We deliver to both residential and business addresses. (Please be aware that some UPS deliveries may occur after normal business hours) We are unable to deliver to PO boxes and military bases.

Do I have to subscribe or can I purchase a one-time package?

We offer one-time purchases as well as subscriptions. If you order once and decide you love the food, try out a subscription with your choice of frequency every 1, 2, 3, 4, or 6 weeks.

When will my package ship?

Orders placed by Saturday at 11:59pm EST will ship the following week. Once UPS has picked up your package, you’ll receive an email with a tracking number. Emails will continue to alert you of your package’s expected arrival.

Where do you ship?

We only ship within the continental U.S. We cannot ship to Hawaii, Alaska, or Canada. We can not ship to military bases.

Do you charge for shipping?

Shipping is free for orders over $200. A $10 shipping fee is charged for orders between $90-199. A $25 shipping fee is charged for orders under $90.

Can I cancel or change my order?

Edits or cancellations of non-subscription orders can be made within 24 hours of placing your order.

How do I recycle my box?

Your box and package insulation can be recycled via curbside pickup. The bag that your products were packaged in is reusable. Just be sure not to touch the dry ice directly and let it evaporate before disposing of the box. For a quicker dry ice disposal, place your package outside, the dry ice sublimates faster when outside.

What payment types are accepted? When will my card be charged?

We accept Visa, Mastercard, American Express and Discover. You will see an authorization form on your credit card as we prepare your shipment.

Where do your products come from?

For over 4 decades, we have built lasting relationships with the best farmers around the world. Check out our sourcing page for more information. If you have any additional questions about our products, email us at help@rastellis.com or call us at 240-541-5796.

Where can I manage my account?

Head over to "My Rastelli’s" and you’ll be able to see your entire order history and edit upcoming orders. Is the site not recognizing your account? You may be a subscriber, but haven't activated your account yet. Send us an email at help@rastellis.com and we'll get you all set up.

My box arrived with melted dry ice, is it still safe to eat?

We advise that you check the internal temperature of all meat, poultry and seafood with a thermometer upon delivery. If your products arrive cool to the touch or below 40°, they are safe to refreeze or cook immediately.

How long do my products last in the fridge once thawed?

Rastelli meat and seafood products last up to 12 months in the freezer. Once thawed, our meat products last 5 to 7 days in the refrigerator, and our seafood products last 3 to 5 days in the refrigerator. Check out our Storing & Thawing info.