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Help & FAQ


If you have any questions or concerns, please reach out to or give us a call at 856-214-4325.
Our business hours are Monday - Friday 9am ET - 5pm ET.

Media & PR: please contact .


What are the best methods for thawing my products?

For the best results, we recommend thawing in the refrigerator prior to cooking. You can thaw meats and poultry in their packaging, but should remove seafood from its packaging when defrosting. For quick thawing, place vacuum sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products because it will lose more natural juices; resulting in a final product that may be drier and less tender. Thaw foods in the microwave only if they will be cooked immediately.

Can I use a business address or PO box for my delivery address?

We deliver to both residential and business addresses. (Please be aware that some UPS deliveries may occur after normal business hours) We are unable to deliver to PO boxes and military bases.

Do I have to subscribe or can I purchase a one-time package?

We offer one-time purchases as well as subscriptions. If you order once and decide you love the food, try out a subscription with your choice of frequency every 1, 2, 3, 4, or 6 weeks.

When will my package ship?

Orders are shipped within 5 business days of being placed. If you require any edits or cancelations, please contact our customer service department. You can reach us at or 856-214-4325.
Once your order is picked up by UPS, you’ll receive an update with a shipping confirmation and tracking number. Your tracking number will contain UPS's estimated arrival date & time.

Where do you ship?

We only ship within the continental U.S. We cannot ship to Hawaii, Alaska, or Canada. We can not ship to military bases.

Do you charge for shipping?

Shipping is free for orders over $200. A $25 shipping fee is charged for orders between $100-199. A $50 shipping fee is charged for orders under $100.

Can I cancel or change my order?

Please reach out to or give us a call at 856-214-4325.

How do I recycle my box?

Your box and package insulation can be recycled via curbside pickup. The bag that your products were packaged in is reusable. Just be sure not to touch the dry ice directly and let it evaporate before disposing of the box. For a quicker dry ice disposal, place your package outside, the dry ice sublimates faster when outside.

What payment types are accepted? When will my card be charged?

We accept Visa, Mastercard, American Express and Discover. You will see an authorization form on your credit card as we prepare your shipment.

Where do your products come from?

For over 4 decades, we have built lasting relationships with the best farmers around the world. Check out our sourcing page for more information. If you have any additional questions about our products, email us at or call us at 856-214-4325.

Where can I manage my account?

Head over to "My Rastelli’s" and you’ll be able to see your entire order history and edit upcoming orders. Is the site not recognizing your account? You may be a subscriber, but haven't activated your account yet. Send us an email at and we'll get you all set up.

My box arrived with melted dry ice, is it still safe to eat?

We advise that you check the internal temperature of all meat, poultry and seafood with a thermometer upon delivery. If your products arrive cool to the touch or below 40°, they are safe to refreeze or cook immediately.

How long do my products last in the fridge once thawed?

Rastelli meat and seafood products last up to 12 months in the freezer. Once thawed, our meat products last 5 to 7 days in the refrigerator, and our seafood products last 3 to 5 days in the refrigerator. Check out our Storing & Thawing info.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit - opens in new tab. For questions about Shop Pay or the Shop App, visit - opens in new tab.