If you have any questions or concerns, please reach out to firstname.lastname@example.org or give us a call at 267-774-2272.
What are the best methods for thawing my products?
For the best results, we recommend thawing in the refrigerator prior to cooking. You can thaw meats and poultry in their packaging, but should remove seafood from its packaging when defrosting. For quick thawing, place vacuum sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products because it will lose more natural juices; resulting in a final product that may be drier and less tender. Thaw foods in the microwave only if they will be cooked immediately.
Can I use a business address or PO box for my delivery address?
We deliver to both residential and business addresses. (Please be aware that some UPS deliveries may occur after normal business hours) We are unable to deliver to PO boxes and military bases.
What is your refund policy?
If you’re not happy with our products, contact us within 21 days of your shipment and we’ll refund all or a portion of your order depending on the circumstances. There are cases where we may need to limit our refund policy. Call us at 267-774-2272 with any questions.
How much does a package cost?
Our packages range in price depending on the products included, the grade (ABF or Organic), and the frequency. One-time orders are slightly more expensive vs. a subscription order.
Do I have to subscribe or can I purchase a one-time package?
We offer one-time purchases as well as subscriptions. If you order once and decide you love the food, try out a subscription with your choice of frequency every 1, 2, 3, 4, or 6 weeks.
When do you ship?
We fulfill orders every Monday, Tuesday, and Wednesday morning before 11am EST. Orders that are placed after 11am EST on Wednesday will be shipped the following Monday. Our packages arrives within 2 – 3 days of shipping.
Do I pay extra for shipping?
For orders under $125, an additional flat rate of $5 is added to your order to cover shipping expenses. If you spend over $125, shipping is free.
How do I recycle my box?
Your box and package insulation can be recycled via curbside pickup. The bag that your products were packaged in is reusable. Just be sure not to touch the dry ice directly and let it evaporate before disposing of the box. For a quicker dry ice disposal, place your package outside, the dry ice with dissipate faster when outside.
Where can I review products I’ve received?
You can review any product on our site through product detail pages. Just scroll to the bottom and let us know your thoughts! We'll also email you with an opportunity to share your experience. If you just can’t wait to tell someone, call us at 267-774-2272. We’d love to hear from you.
When will my package arrive?
We ship every Monday and Tuesday morning. During holiday times, we also ship on Wednesday. Packages usually arrive within two days of shipping. We will send you a notification when your package has shipped, including a tracking number that will provide delivery information.
What payment types are accepted? When will my card be charged?
We accept Visa, Mastercard, American Express and Discover. You will see an authorization form on your credit card as we prepare your shipment. Your card will only be charged upon shipping, 48 hours prior to arrival on your doorstep.
Where do your products come from?
For over 4 decades, we have built lasting relationships with the best farmers around the world. Check out our sourcing page for more information. If you have any additional questions about our products, email us at email@example.com or call us at 267-774-2272.
Where can I manage my account?
Head over to “My Rastelli’s” and you’ll be able to see your entire order history and edit upcoming orders. Is the site not recognizing your account? You may be a subscriber, but haven't activated your account yet. Send us an email at firstname.lastname@example.org and we'll get you all set up.
My box arrived with melted dry ice, is it still safe to eat?
We advise that you check the internal temperature of all meat, poultry and seafood with a thermometer upon delivery. If the internal temperature is above 40 degrees Fahrenheit, you should discard the item and contact us to request a refund.
How long do my products last in the fridge once thawed?
Rastelli meat and seafood products last up to 12 months in the freezer. Once thawed, our meat products last 5 to 7 days in the refrigerator, and our seafood products last 3 to 5 days in the refrigerator.
Holiday Shipping Times
We want to help make your holidays as delcious as possible, so make sure to order in time to recieve before your celebration. Below are the last dates you can order to receive by the holiday.
Thanksgiving: November 24th before 11:59pm EST Christmas: December 17th before 11am EST New Year's: December 30th before 11am EST Normal shipping will resume the week of Jan. 6th